Draft for review. Final terms, tax treatment and contracting details must be confirmed before any paid agreement.
Pilot & conversion
The free pilot lasts 14 days from confirmation that the agreed workspace is ready. No card is required and there is no automatic paid conversion. Scope and success criteria are agreed in advance. Extensions require approval and are limited to 30 total days from the original start. Existing 30-day commitments remain unchanged.
Price, scope & renewal
Monthly subscriptions are billed in advance and renew until cancelled, only after explicit acceptance of the price, applicable taxes and renewal terms. The launch price stays fixed for the first 12 paid months if scope is unchanged. Extra quantities require approval; no unagreed overage charges apply. Existing agreements and existing menus are not changed by this draft.
Onboarding & optional work
For the first five customers, the proposed launch offer includes one agreed structured data import, brand setup and two remote training sessions. Custom integrations, extensive data cleaning, hardware, photography and bespoke development are quoted separately before work begins.
Cancellation & refunds
Cancel before the next renewal to avoid the next charge. Access continues until the end of the paid period. The proposed policy does not include routine partial-period refunds for voluntary cancellation; duplicate or erroneous charges are corrected. Material service failures are addressed under the final refund policy, subject to applicable law.
Failed payments & grace
Private reminders accompany a 14-day grace period. An administrator may approve an extension up to 30 total days, not 30 additional days. Access after expiry follows the agreed suspension policy. Failed payments do not automatically delete customer data or change stock.
Support & data responsibilities
Email support during published business hours has a target response within one business day, not a guaranteed SLA or 24/7 service. Customers approve published prices and content. Integration compatibility and stock-update timing are agreed for each setup. Export, retention and deletion arrangements must be defined and tested before signing.
Before a paid launch
Business registration is pending. The contracting entity, VAT treatment, support hours, privacy notice, data-processing agreement and commercial terms require confirmation and appropriate legal review before charging. These draft terms do not replace existing agreements.